Falling into a crisis situation in a foreign country

• Examine the information and recommendations related to travelling abroad on the website of the Ministry of Foreign Affairs at reisitargalt.vm.ee.
• Register your trip through the website of the Ministry of Foreign Affairs at Registreeri reis – Reisi Targalt (vm.ee) This way the Ministry of Foreign Affairs can quickly contact the persons in need in a crisis situation.
• Inform your relatives of your travel plans, leave them your contact details, as well as a copy of your travel insurance policy and travel document.
• Find out the local emergency number and codes of conduct for accidents.
• Save the contact details of your nearest Estonian representation and the twenty-four hour hotline of the Ministry of Foreign Affairs +372 5301 9999 in your phone and write them down. The hotline is ment for estonian citizens.
• Take out travel insurance and find out in which situations the insurance applies.
• When travelling in the countries of the European Economic Area and Switzerland, it is useful to apply for the European Health Insurance Card, although it might not cover all expenditures.
• Also take along cash when travelling abroad.

WORTH KNOWING

• These codes of conduct for the protection of the Estonian population can also be used if you find yourself in danger in a foreign state.
• Information on the communicable diseases found in the countries and a pre-travel health check can be obtained from the website of the Health Board at terviseamet.ee/nakkushaigused/reisimine-ja-tervis.html.
• Vaccination recommendations by countries of destination are provided by the Health Board on its website at terviseamet.ee/nakkushaigused/reisimine-jatervis/soovitused.html.

• Follow the recommendations and orders of the country of location.
  If there is a major crisis situation in your country of location or area, inform your loved ones of your situation.
• If you are estonian citizen and need consular help, contact the Ministry of Foreign Affairs of Estonia via their twenty-four hour hotline +372 5301 9999. If necessary, turn to the nearest representation of Estonia or a European Union Member State.

WORTH KNOWING

• When providing consular assistance, the persons in need are given information regarding further actions to take, are consulted in communicating with local authorities, assisted in searching for contacts, communication with relatives in Estonia is mediated, language assistance is provided, the receipt of documents is supported and, when necessary, help is provided with organising the repatriation of the victim to Estonia.
• A consul cannot pay any of the costs on behalf of the person that are necessary for receiving treatment, legal assistance, buying travel tickets, accommodation, etc., however, when necessary, they shall help make contact with loved ones and provide advice in making money transfers.